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QUESTIONS & ANSWERS
WHAT SIZE SHOULD I ORDER?
CAN I CHANGE OR CANCEL MY ORDER?
I JUST MADE A RETURN, HOW DO I KNOW THE STATUS OF IT?
WHAT IF I RECEIVE A FAULTY OR DAMAGED ITEM?
DO YOU HAVE ANY RETAILERS?
CAN I RETURN SWIMWEAR OR SALE ITEMS?
I MADE A RETURN BUT DIDN'T RECEIVE THE E-MAIL?
I NEED YOUR PHONE NUMBER FOR THE RETURN?
HOW DO I TAKE CARE OF MY SWIMWEAR?
We understand sizing can be tricky, and that's why we created our size guide. If you are still unsure, you can contact us at firstname.lastname@example.org at any time for personal assistance.
If you need to make changes to your order, contact us at email@example.com. We will do our best, but orders that are already packed for shipping cannot be changed or cancelled.
Thank you for your return - it is surely well on it's way to us or already received, and you will receive a confirmation e-mail once it has been processed. Before sending an e-mail about the status of your return, please allow 10 working days of handling time after we have received your return.
Everything we send out is quality controlled, however if you have received a faulty product or an incorrect order, we will happily replace it or refund the cost as long as it has been returned within 14 days of purchase. If you have received a incorrect order, please contact us via email at firstname.lastname@example.org
Currently the only place to purchase RUMEUR is our online shop.
Yes, absolutely. All items, including swimwear and sale products, can be returned within 14 days of receiving the order.
The form was most likely not completed - please try again and make sure you reach the "COMPLETED" screen. If the problem persists, contact us at email@example.com.
There is no no need for a phone number, however if your local post office is not able to proceed without it, please contact us at firstname.lastname@example.org.
Taking good care of your swimwear makes it last significantly longer. Rinse it in cold water and dry in shade after every use. Do not wring the swimwear dry, but gently squeeze our the water. If your suit needs a proper wash, hand wash it gently. Do not use a tumble dryer.
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